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GTC (General terms and conditions)



Delivery:

Normaly from stock. For the production of teakdecks, gratings and special products is a delivery-time of 3 to 6 weeks expacted.

Payment:

By pickup, direct debit authorization, credit card (Master / Visa card), cash on delivery or prepayment. We accept payments via Paypal, if you have a Paypal account within the European Union. For payments with Paypal accounts outside the European Union we reserve the right to recalculate the applicable Paypal fees.

Price:

From 22549 Hamburg unpacked, for packaging we charge about 6% of the value of the goods.
All prices are non-binding, the prices valid on the day of the order will be charged.
All deliveries are made subject to retention of title and extended retention of title. When working or processing not fully paid goods to new or mixed goods, you transfer us a co-ownership share, according to our demand. This regulation is an absolute part of the contract!

Complaints:

Complaints must be made in writing within 24 hours after receipt of the goods.
The goods complained about are to be kept at our disposal for inspection or exchange and may not be processed without our consent.
In the case of processing or processing of goods complained about without our consent, the right of complaint expires immediately.

Place of jurisdiction:

The place of fulfillment and jurisdiction for both parties is Hamburg in Germany.

Receivables:

Claims based on legitimate complaints always relate only to the delivered goods. Consequential damages can not be covered by us and can not be claimed. The liability is limited only to the amount of the goods we calculated in the invoice.

Cancellation:

The cancellation of an order will be charged with 15% of the invoice amount. Special orders can not be canceled. The cancellation must written and confirmed by us.

Warranty and Guarantee:

We provide a 2 year warranty on our own products. On the merchandise supplied by us we pass on the warranty mentioned by the manufacturers. Excluded from the guarantee/warranty are defects caused by improper further processing, natural wear, improper use and lack of or incorrect care.

Shipping and Transportation:

Shipping is from Hamburg. If you receive a package with externally visible damage then report the transport damage immediately to the deliverer, have it confirmed in writing and inform us. Packages should be opened immediately after receipt and the content checked for completeness and possible damage. We are to be informed about missing or damaged parts within 24 hours after receipt.

Wood colors:

Since most of your order is freshly produced. Teak wood often has very, very strong color variations, ranging from yellow, green, red to dark brown. Often decorated with black speckle. If you like, this is the natural color of the wood. The well-known amber-hue is made by sunlight and sets the wood after two month in this color. Complaints due to the color tone, can therefore not be recognized.

Moldings:

As a rule, they are cut to length and billed according to your length specifications (except for teakdeck mouldings, rubbing strips and board products). Can also be ordered in very small quantities. A markup will not take place. Special designs are possible even in very small quantities. Possibly. we only charge a small surcharge for the conversion of the machines.

Plywood:

All panels are WBP (cook and weather resistant) glued. For outdoor use, you should use boat building plywood. For the interior, are interior plates sufficient. Thickness specifications refer to unpolished plates. Tolerances are permissible according to EN315/EN 324. Sale only of whole plates, plywood plates for short and special cuts are in the catalog/internet specifically noted. For viewing areas you should use plywood panels with slice cut veneers. Plywood panels with rotary veneers are for substructures, such as berth pads, shelves etc. sufficient.